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Troubleshooting

Fixes for the most common problems.

Start with the basics: update the game from Google Play, then fully close and reopen it. Most issues are fixed by the latest version.

The game says an update is required

SlimeSmash checks its version and shows a panel when you need to update. Open Google Play, update SlimeSmash, and relaunch.

Progress, leaderboards or cloud save are not working

  1. Check that you are online.
  2. Check that Google Play Games is signed in on your device.
  3. Update the game.
  4. Restart the game and wait a moment on the main screen.

Notifications or daily reward reminders are missing

Check that notifications are allowed for SlimeSmash in your phone settings. See Daily rewards and missions.

Crashes or slowdowns

Update first. Since 2.0 the game runs at 60 FPS by default, and High FPS is an option in Settings. If it still crashes or runs badly, contact support with your device model and Android version.

A slime or pet behaves strangely

Check the changelog in case it was changed recently. If it looks like a bug, report it. In Adventure Mode you can also report a level from inside the game.

Casual Mode is locked

Casual Mode unlocks when you reach Adventure level 5 (clear level 4). The lock screen shows a progress bar. See Casual Mode.

My pet is missing

Pets that unlock at an Adventure level appear when you reach that level: Rumble at 4, Guard at 12, Lure at 16 and Purify at 30. Store pets must be bought. Open your inventory and equip the pet from its details panel. See Pets and companions.

Taps do nothing for a moment

  • During a Frost freeze or a Slow-Mo slime effect, slimes cannot be popped.
  • A Ghost slime ignores taps while it is faded out.
  • Right after a pet or tutorial pause, taps resume once the game restarts.

The screen looks flipped or dark

That is a Mirror or Blind slime in Casual Mode. It lasts a few seconds.

Daily reward is not available

Rewards can be claimed once every 24 hours. If more than 48 hours pass, your streak resets to day 1. See Daily rewards and missions.

A leaderboard score did not appear

Scores are sent when you set a new personal best. If you were offline, the score is kept and sent when you reconnect. You must be signed in. See Leaderboards and achievements.

The game asks which save to keep

Your device and the cloud differ. The panel shows level, coins and slimes discovered for each. Pick the one with more progress. See Accounts and sign-in.

My name was rejected

Names must be 3 to 12 characters, using letters, numbers and spaces, and must pass the profanity filter. You can change it once every 60 seconds. See Player name and profile.

Ads are still showing after Remove Ads

See Remove Ads.

Maintenance or an update message

The game can show a maintenance message or ask for an update. Wait a few minutes or update from Google Play.